When a company has a Facebook page many customers or potential customers look at it as another great way to get in touch with the company with questions, complaints, requests or other help. Unfortunately, many companies don’t monitor their pages very well, which can leave questions or comments unanswered for hours (or even days).
Facebook has just announced that Page owners will now be able to show messages to their customers that will let them know when they can expect a response to any comments. The messages will indicate that customers will get a response, ‘within minutes’ or ‘within hours’ or ‘within a day’ or something similar.
In fact, Facebook will automatically calculate the average response time for a given page to let customers know when they can expect that response. Page owners will be able to manually set the public message, which will be important for things like vacations or holidays or things like that.
The Facebook announcement said, “Even if a Page typically responds to messages within an hour, they can set their visible response time to within a day and set customer expectations accordingly. This updated feature gives Page admins more control and flexibility to use their Page as a communication channel.”
You can also set an away message to respond to customers so they know not to be expecting a response for a longer than average amount of time.
This new feature will give businesses added options for keeping in touch with their customers and ensuring that the customers are getting the responses that they expect. Facebook is hoping that these new features will help give Facebook users a better overall experience when interacting with businesses.
